Terms and conditions
1.1 Subject to the terms of this Terms of Service, Angela’s Cleaning services agrees to provide Domestic Regular Cleaning, End of Tenancy Cleaning, Move In/Move out Cleaning, After Builders Cleaning or Ironing services to the Customer at an address specified by the Customer (the “Premises”).
1.2 The Service will be for such cleaning tasks/types as agreed with the Customer at the time of booking.
1.3 Angela’s Cleaning services will provide one or more cleaners (the “Cleaner”) to attend the Premises to provide the Service at a time and date mutually agreed between the cleaners and the Customer (the “Service Time”).
1.4 Angela’s Cleaning services endeavours to provide the Service faithfully, diligently and in a timely and professional manner.
1.5 Angela’s Cleaning services will ensure that Cleaners introduced will hold the legal right to live and work in the United Kingdom. All cleaners introduced will have a current DBS and insurance.
1.6 For Services such as End of Tenancy or Pre-Tenancy cleaning, After Builders, Move In, Move out Cleaning, One-Off Deep cleaning, Angela’s Cleaning services will provide cleaning materials and all types of equipment. All cleaning types of equipment are safe and in full working order. Specialised surfaces that require specific treatments/ chemicals will have to be communicated to the cleaners and provided by the customer if the product is not within our standard cleaning kit.
1.7 If an estimate is given on how long it will take our cleaners to do the job, this is only an estimate based on the average time it takes to clean a home of similar size, so any additional cost will be discussed with you if necessary.
1.8 It is difficult to estimate precisely how long the job may take, and a degree of flexibility may be required.
1.9 each of our cleaners are provided with a work uniform and appropriate personal protective equipment for specific tasks.
2.0 We do provide our services to clients who are not home. A key can be either given to the cleaners or kept in a lock box at the property, all codes must be presented prior to the cleaning contract commencing.
2.1 CCTV must be declared to Angela and the cleaners be made aware of the camera locations and if they will be active during the cleaning service.
2.2 If the client works from home please make sure Angela and the cleaners are made aware of all restrictions and requirements to ensure there is minimal disturbance to your work time.
2.3 client is required to keep the property to an acceptable level of cleanliness between booked appointments to maintain agreed working times for cleaners. Failure to keep the level of cleanliness may result in additional charges (deep clean ) to bring back the property to a manageable standard of cleanliness.
2.4 Use of medical equipment such as specialised and controlled medication and equipment such as needles and sharp boxes must be kept in a designated area during the clean to prevent any damages or harm to the cleaners and or the medication/ equipment,. This
must be declared to Angela if you the client have these items on the property.
2.5 Removal of curtains, drapes, table/chair coverings must be removed by yourself prior to cleaning and arranged with the cleaners at the start of there shift.
Any complaints regarding any damages to your property or appliances in your property must be reported within 24 hours written by email (Angelascleaningservices99@gmail.com), including photos or proofs. We will not consider any complaints about damages reported after 24 hours or if someone else has been on the property except for you – the Customer. We will not be held liable for work not completed or not achieved to a good standard if third parties are present on the property when our cleaners/team are working and carrying out the job or if third parties have been on the property before the Customers’ checks.
Regular domestic cleaning is an hourly service calculated based on the property layout. If, for any reason, you select lower hours than hour software-recommendation calculated time, none of the complaints will be accepted. If you choose the recommended time or even more hours, then we will be responsible to come back and redo the cleaning to the maximum possible standard that can be achieved for free.
Who we are
Suggested text: Our website address is: https://angelascleaning.co.uk.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.